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Now, more than ever, it’s critical for businesses to execute flawlessly while updating vital operational processes to respond more rapidly to changing market conditions. Maximizing the customer experience across all touchpoints is essential for deepening customer connections and meeting their expectations.

The conventional approach to managing the customer journey is no longer adequate. When customer-facing functional groups operate in silos, there isn’t an easy way to ‘connect the dots’ between teams as the customer moves throughout their life cycle — resulting in a poor customer experience that can hinder business results due to the lack of visibility, coordination, and continuity.

Creating a connected customer journey that is measurable, reportable, and repeatable not only benefits your customers — it will increase productivity, improve customer lifetime value, and drive better business outcomes.

Watch this session to learn how Clarizen can help you operate in lockstep with your customers on one platform to:

  • Remove operational silos and connect the customer experience from lead to delivery
  • Improve operational processes and automate workflows to set customer-facing teams up for success
  • Consolidate customer data coming from different systems into a cohesive picture that will allow you to proactively tap into trends

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Angela Bunner
VP, Customer Experience, Clarizen

Lori Gubin
Director, Product Marketing, Clarizen

Mark Bojeun

Dr. Bojeun is the author of “Program Management Leadership: Creating Successful Team Dynamics” and has more than 25 years of experience in providing strategic management and leadership through portfolio, project and program management. His experience includes developing and managing multi-million dollar portfolios, facilitating the achievement of strategic objectives and creating best practice processes for program and project management offices (PMO). Dr. Bojeun is the Director, Program Management at Skyline Technologies Solutions ( and speaks around the globe on leadership, team building, emotional intelligence and program/project management.

Beverly Rubin
VP, Global Human Resources, Clarizen

As VP of Global HR at Clarizen, Bev Rubin leads Human Resources with a purpose that People will give the company its’ competitive advantage. Bev joined Clarizen from Electronics for Imaging Inc., a worldwide leader in digital imaging technologies with 50 offices globally and where she led worldwide HR teams who delivered rapid change through the business resulting in operational efficiencies and attraction and retention of key talent. Prior to EFI, Inc., Bev led the HR Centers for Expertise at Space Systems/Loral, a global leader in delivering next generation spacecraft and communication systems.
Suzanne Rudnitzki
Chief Operating Officer, Smarsh

Suzanne is the Chief Operating Officer at Smarsh. In this role, Suzanne is actively working to implement growth strategies and systems for the organization. She is responsible for the strategies and operations that support people, their environment, systems, and their security. Specific departments include Human Resources, Talent Acquisition, Learning and Development, Workplace Services, Total Rewards, IT, MIS, Info Sec and Legal. She is also responsible for the operationalization of mergers and acquisitions.