Delivering services in a timely and cost effective manner while keeping customers in the loop is no easy feat.

Customer satisfaction often hangs in the balance and savvy client services teams are taking new measures to keep engagements on track and in scope.

In this webinar you’ll hear from LeadMD CEO, Justin Gray to discover how his company has transformed its service delivery process. Clarizen expert, Roni Feldsher will also be on-hand to share new ways for streamlining how you collaborate with customers and close the gap between what customers expect and what gets delivered.

Watch this webinar and learn how to:

  • Improve project visibility – proactively identify problems and address issues
  • Prevent scope creep – align expectations and work together on a single shared plan
  • Capture customer feedback ­– execute on customer input to maintain satisfaction

This webinar is now available on-demand.


Sr. Director, Product Best Practices

Amy Hatton
Project Manager Today

Amy Hatton is the Editor of Project Manager Today – the UK’s leading and only independent magazine for the project management sector. She has more than 15 years experience as a project manager, chief executive and non–executive director across the not-for-profit and commercial sectors.