Overcoming the chaos of client services delivery is becoming increasingly difficult. Customers expect a turnkey experience and at the same time, services teams often face the difficulty of juggling hundreds of simultaneous implementations, which are often geographically distributed and greatly magnify project complexity.

Managing these projects can be a nightmare without real-time information, proper project control and accurate resource management. So how can you be successful, especially on large, disparate engagements, where a lack of visibility and predictability continually puts your deployments at risk?

Discover key takeaways from David Coleman, GigaOM analyst, to understand trends on gaining new levels of visibility. Also hear from Jim Hickey, Director of Customer Success, on how Marketo brought control and predictability back to their enterprise client services delivery.

Watch this webinar to learn how to:

  • Develop a centralized approach for managing projects with greater efficiency
  • Gain real-time visibility into processes across a deployment
  • Generate accurate reporting to ensure customer success
David Coleman
Managing Director, Collaborative Strategies
Analyst, Gigaom

Jim Hickey
Director, Customer Success
Marketo

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